shipping & returns

Shipping Policy

Postage & Shipping

We aim to dispatch all orders within 3-5 days of purchase.

  • Domestic Shipping: £7.50

  • International Shipping: £45 for items under 2kg

  • Long Wait - National Shipping India: £5 when Isabela can deliver items when she is next in India for a reduced cost, if you are willing to wait a few months. Please enquire how long you have to wait as it varies.

If you need your item sooner, please email us at Hello@hAVELIDIARIES.COM, and we’ll do our best to prioritiSe your order. Should there be any delays in dispatch, we will notify you with an update.

WE DO NOT PAY FOR CUSTOMS CHARGES.

Product Description

Our product descriptions and specifications are provided as a general guide and are not intended to be binding. While we strive to ensure coloUr accuracy, variations may occur due to differences in display settings, for which we cannot be held responsible.

REturn Policy

Our items are crafted from ONE OF A KIND handmade textiles, with returns accepted at our discretion.

To initiate a return, please contact us at hello@havelidiaries.com within 14 days of receiving your order for domestic purchases and 30 days for international Purchases:

  • Customers are responsible for covering return shipping costs.

  • Returned items must arrive in their original, unused condition, and we reserve the right to reject items if they are damaged, packaged inadequately, or carry odors such as smoke.

  • If the product is damaged on arrival please send photos when you contact us.

  • pLEASE NOTE VARIATION IN PRINT IS NOT A FAULT, THEY ARE NATURAL TO THE HAND BLOCK PRINTING PROCESS.

  • If the wrong item is accidentally sent, we can cover return shipping and send the correct item.

Once we receive and assess the returned item, a full refund (minus original shipping) will be issued if the item is approved. We aim to process returns within 10 working days, though processing times may be slightly extended during busy periods.